DotComGuy’s new “Uber-like” tech service will directly connect
Minneapolis homeowners with the right tech at the right price, right now
What a relief for the technology challenged who want faster service by the right technician at a more affordable price than Geek Squad. The DotComGuy web application, which provides a full menu of tech support to consumers, is now available to Minneapolis residents and small businesses.
“With smart home technology and smart security systems, millions of homeowners are getting in over their heads,” remarks DotComGuy Chief Technology Officer Jake Beasley, a Twin Cities IT expert. “Most people don’t care about how their devices work; they just want them to work.
Instead of trying to explain your issue to multiple people and waiting days to get help, with DotComGuy you’ll speak directly to the actual technician assigned — and qualified — to do your job. He or she will be at your home or office within three hours or less. DotComGuy will also be 20 to 40 percent cheaper than Geek Squad.
Tech support is about to become far less frustrating
Available from your smart phone, home computer or other online device, the DotComGuy web application is easy to use. “Nothing needs to be downloaded. You just go to dotcomguy.com. Click on the picture of the problem device, select a service and enter your zip code. You’ll immediately get a quote. Then you’ll enter your credit card information, but you won’t be charged until the job has been completed to your satisfaction.
“Within 20 minutes or less, you and your assigned technician will both receive an email with the details of your order. Then you can directly connect with one another and arrange for your tech to fix whatever issue you have within three hours or less,” confirms Beasley.
Also unlike the competition, DotComGuy technicians won’t try to upsell you on services or products you don’t need. They’ll leave after they finish the job you request, without peppering you with any uncomfortable, unwanted sales pitches.
DotComGuy’s tech support services include computers, printers, laptops, smart phones, internet-connected installations, repairs, telecom/voice, smart home appliances and home theatres. It’sa one-stop shop for anything that connects with the internet, whether you need new installations, repairs or troubleshooting.
Drawing from a huge pool of experienced and professional IT service providers
DotComGuy combines an intuitive interface with America’s largest on-call network of professional technicians. “Uber, AirBnB and Josephine capitalized on the ability to provide better service by connecting people. Likewise, we connect consumers and small businesses with local, qualified technicians, all of whom are independent contractors, at a lower price than the competition,” explains DotComGuy CEO Jim Pascucci. “We are passing on a lot more of our revenues to the technicians, and savings to the consumers, than traditional tech support services.”
Three reasons why you’re going to love DotComGuy
1. You’ll get the right tech. “We only use highly skilled, proven, experienced
self-employed technicians with the right skill sets for your specific job,” explains
Pascucci. “All of our techs are background checked, insured and highly rated.”
2. You’ll pay the right price. “We are not going to be the absolute cheapest, but it will be up to 40 percent less than what you would pay by using that well-known retailer’s IT services.”
3. You’ll get someone right now. “In most cases, someone will get to your home or office within three hours or less. Or, the tech may be able to resolve your issue immediately by phone.”
DotComGuy will get you up and running
Your tech will even talk with your service provider, which can be a relief if you’re not sure what to tell them. “It can be frustrating to explain your problem to multiple people at a far-away call center,” agrees Beasley. “If, for example, you can’t get your TV or internet to work, we’ll jump on the phone to speak with your service provider on your behalf.”
Media Note: DotComGuy will offer 10 Minneapolis residents free one-time tech support if they had a bad experience with Geek Squad. For additional information or to schedule an interview, contact Media Relations, Inc. at 952-697-5220.
Biography: Jim Pascucci
Jim Pascucci was one of the original founders and investors in DotComGuy back in 1999. Following the “Uber-model,” he saw a way of using technology to make the tech support space much more efficient, convenient and affordable for consumers. Pascucci has taken his iconic internet brand, ‘DotComGuy’ and has reinvented how consumers access qualified, experienced, and vetted professional tech support service technicians. DotComGuy’s tagline says it all: Right Tech…Right Price…Right Now.
Biograph: Jake Beasley
Jacob Beasley joined the DotComGuy Team in 2017 as Chief Technology Officer, bringing with him many years of technology leadership and supply chain experience. Jake has five-plus years of supply chain experience at Field Nation, Trimble and Target, leading teams writing software supporting supply chains at enormous scale. Most notably, he served as a Senior Engineer and Architect at Field Nation for three years during its growth phase and brings with him a deep understanding of how to leverage the technician marketplace to deliver a superior product and
service experience to DotComGuy customers. Jake does double duty as the new ‘DotComGuy,’ always ready to help the media make sense of technology issues that perplex consumers, and to offer expert and insightful commentary on all things “tech.” Jake’s deep and articulate knowledge of the IT space and his warm and likable personality makes him the perfect